Terms & Conditions

1. Acceptance of Terms

Selluni (“Company,” “we,” “us,” or “our”) operates the Selluni platform and related services (the “Services”). These Terms & Conditions (the “Terms”) are a binding agreement between you, whether personally or on behalf of an entity (“you”), and the Company. By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services. The effective date of these Terms is June 16, 2026.

2. Our Services

Selluni is a multi-tenant commerce platform that lets merchants create, customize, and operate their own online stores and sell to their customers. In these Terms: the Platform is the Selluni websites, apps, dashboards, and APIs; a Merchant creates or operates one or more Stores; an End Customer buys from a Merchant's Store; and Content means materials provided through the Platform.

Selluni is not a marketplace and is not a party to any transaction between a Merchant and an End Customer. Each sale is made directly between the Merchant and the End Customer, and the Merchant is the seller and merchant of record, responsible for its products, store policies (including contact, refund, return, and shipping policies), fulfillment, and customer service. Selluni is not responsible for any aspect of those transactions.

3. Accounts & Eligibility

You must be of legal age and have the capacity to enter into these Terms, and you agree to provide accurate, complete registration information and keep it current. You are responsible for keeping your credentials confidential and for all activity under your account, and you must notify us at support@selluni.com of any unauthorized use.

4. Acceptable Use

You agree not to use the Services to:

engage in fraud, money laundering, or other illegal activity;
sell prohibited, counterfeit, or regulated goods you are not authorized to offer;
infringe the intellectual-property, privacy, or other rights of others;
upload malware, attempt unauthorized access, or interfere with the Services; or
harass or harm others, or post unlawful or objectionable Content.

5. Merchant Content & Intellectual Property

You keep ownership of the Content you add to your Store. You grant Selluni a worldwide, non-exclusive, royalty-free license to host, store, and display that Content as needed to operate the Services and show your Store to your End Customers. The Selluni name, logo, and Platform are our property and may not be used without our permission, except as needed to use the Services.

We respect intellectual-property rights. If you believe Content on the Platform infringes your rights, contact us at support@selluni.com; we may remove infringing Content and terminate the accounts of repeat infringers.

6. Payments, Fees & Taxes

Paid plans require payment of the applicable subscription and any fees described at the time of purchase. Fees exclude taxes unless noted, and you are responsible for taxes on your subscription and for determining, collecting, and remitting any taxes on sales made through your Store.

Payments from your End Customers are handled by third-party payment processors, not by Selluni, and are governed by the processor's terms; we do not hold your sales proceeds. You must comply with your processor's requirements and applicable card-scheme rules. Unless required by law, subscription fees are non-refundable, and cancellations take effect at the end of the current billing period.

7. Third-Party Services

The Platform may let you connect third-party services such as payment gateways, shipping, and analytics. Your use of them is governed by their own terms and privacy policies, and we are not responsible for third-party services or any dispute with their providers.

8. Privacy & Data Protection

Our Privacy Policy explains how we handle personal data. Where you collect personal data from your End Customers through your Store, you are the controller and Selluni acts as your processor on your instructions. You are responsible for maintaining your own privacy and cookie notices, obtaining required consents, and complying with applicable data-protection laws. A Data Processing Agreement is available on request.

9. Term & Termination

These Terms apply while you use the Services. We may suspend or terminate access, or remove Content, if you breach these Terms, fail to pay, or create legal risk, and we may change or discontinue features at any time. The Services are not guaranteed to be available at all times. You may close your account at any time. On termination we will make your Store data available for export for a limited period where practicable, after which we may delete it in line with our Privacy Policy. You are responsible for keeping your own copies of your data.

10. Disclaimers, Liability & Indemnification

The Services are provided on an “as is” and “as available” basis, without warranties of any kind to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, Selluni will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data, and our total liability will not exceed the amounts you paid us in the twelve (12) months before the event giving rise to the claim. You agree to indemnify and hold Selluni harmless from claims arising out of your Content, products, Store, use of the Services, or breach of these Terms or of any law or third-party right.

11. Governing Law & Disputes

These Terms are governed by the laws of the Socialist Republic of Vietnam, without regard to its conflict-of-laws principles. You and the Company will try to resolve any dispute informally first; otherwise, disputes will be submitted to the competent courts of Ho Chi Minh City, Vietnam.

These Terms are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions stay in effect, and our failure to enforce a provision is not a waiver. We may update these Terms and will revise the “Last updated” date when we do; your continued use of the Services means you accept the changes.

12. Contact Us

Questions about these Terms can be sent to:

Selluni
609 Đ Tân Kỳ Tân Quý, Phường Tân Sơn Nhì, Thành Phố Hồ Chí Minh
support@selluni.com